Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. In the case of a partial delivery, the period begins on the day on which the last delivery is received.
To exercise your right of withdrawal, you must inform me, Jeremy Gotzler, c/o IP-Management #9545, Ludwig-Erhard-Str. 18, 20459 Hamburg, +49 (0) 151 / 4127 5862 and info@hangaia.de by means of a clear statement, for example a letter sent by post or an email, of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not required. You may also complete and submit the sample withdrawal form or another clear statement electronically on our website, insert website address. If you make use of this option, we will immediately send you confirmation of receipt of such a withdrawal, for example by email.
To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising your right of withdrawal before the withdrawal period has expired.
Sample withdrawal text
To help us process your withdrawal more quickly, please provide all details you have received from us. Order number, order date, customer name, customer number.
Dear Sir or Madam,
I hereby exercise my statutory right of withdrawal and withdraw from my contract within the statutory period.
I also hereby revoke the direct debit authorization granted.
Please send me written confirmation.
Kind regards
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs, with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their nature, characteristics and functionality.
Please contact us before returning any goods by email or via the contact form and discuss the details with us.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts
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for the delivery of goods that are not prefabricated and for whose production an individual choice or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs. This also includes books individually signed at the consumer’s request.
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for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
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for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.
End of withdrawal policy
IMPORTANT: This withdrawal policy applies from 01.01.2023.
Source: https://www. e-recht24.de